Have a question or need help with an existing order? Send us a message and we'll reply as soon as possible.
For custom orders, bulk pricing, or anything with a deadline, please use our Get a Free Quote form so we can collect the right details upfront.
Order status / updates
General questions (products, turnaround, shipping)
Partnerships & Collaborations
Website issues
Order status / updates
General questions (products, turnaround, shipping)
Partnerships & Collaborations
Website issues
Telephone: (365) 866-7064
Email: info@icandygfx.com
Shipping available across Canada & internationally
Our hours of operation are Monday-Thursday: 10 AM-6 PM EST,
Friday: 10 AM-5 PM EST,
Saturday: 1 PM-4 PM EST.
Sunday: Closed
Telephone: (365) 866-7064
Email: info@icandygfx.com
Shipping available across Canada & internationally
Our hours of operation are Monday-Thursday: 10 AM-6 PM EST,
Friday: 10 AM-5 PM EST,
Saturday: 1 PM-4 PM EST.
Sunday: Closed
Most quotes are sent within 24 (business hours) with a visual mockup so you can see exactly what you're getting.
Both! We work with small and medium businesses, event organizers, nonprofits, schools, creators, Etsy sellers, influencers, and individuals. Whether you need 1 custom piece or 1,000, we're here to help.
It depends on the product:
We specialize in small-batch orders, so if you need something unique or limited, we've got you covered!
Pricing varies based on product type, quantity, design complexity, and turnaround time. We provide free quotes with mockups so you can visualize your design and understand costs before committing. Contact us for a personalized quote!
Design services are priced based on complexity. For production orders (like custom shirts), we charge a one-time setup fee for vectorizing logos, but this fee is waived for repeat customers.
Yes! We offer 24-48 hour and 72-hour rush services for select products. Rush fees apply: Contact us to confirm availability.
A:Perfect! Just send us your design files (preferably vector formats like .AI, .EPS, or high-resolution .PNG/ .PDF), and we'll prepare them for production. If your logo needs to be vectorized for printing, we charge a one-time setup fee (waived for repeat customers).
A: Great question! Here's a quick breakdown:
Not sure which method is right for your project? We'll recommend the best option based on your design, fabric , and budget.
A: We print on a wide range of products including:
If you have a specific product in mind, just ask, we'll let you know if we can make it happen!
A: Yes! We ship across Canada and to the United States. We mostly use UPS or Purolator for local GTA and out-of-province orders. For website shirt orders, we use multiple curriers depending on the location.
A: Shipping costs vary based on order size, weight, and destination. We'll provide a shipping quote along with your product quote so there are no surprises.
A: Quality is our top priority. Every item is inspected by hand before packing. If we miss a defect or there's an issue with your order, we'll correct it immediately and reship at no extra cost. Your satisfaction is guarenteed.
A: Because every order is custom-made to your specifications and approved via mockup before production, we don't offer refunds on completed orders. However, if there's a production error or quality issue on our end, we'll make it right, no questions asked.
A: Yes! We source researched, quality materials and use professional-grade equipment to ensure durable , professional results. We stand behind every product we create.
A: Absolutely! We specialize in event merch including:
We're a trusted partner many event promoters. We understand tight event timelines and deliver on time, every time.
A: We accept major credit cards, debit cards, and e-transfer. Payment details will be provided with your quote.
A: Yes, we require payment before production begins. Once your design is approved and payment is received, we'll start working on your order.
A: Once production has started, we cannot cancel or make significant changes to your order. However, if you need to make adjustments before production begins, contact us immediately and we'll do our best to accommodate.
