Shipping Policy (iCandy gFX Studios Inc.)

Processing & Production Time

Most items are custom-made to order. Production time depends on the product and order size. 

• Standard production: typically 3-7 business days after artwork approval and payment (or deposit, where applicable). 
  
• Larger/bulk orders: may take longer depending on quantity and complexity.
  
• Rush orders: may be available for an additional fee, please contact us before ordering to confirm availability. 
  

Note: "Business days" do not include weekends or holidays.

Shipping Destinations

We currently ship to: 

• Local delivery (Brampton / GTA)
  
• Canada-wide shipping
  
• United States shipping
• Caribbean shipping (Select destinations))

Local Delivery (Brampton / GTA)

Local delivery is completed by iCandy gFX's own drop-off courier for select areas. 

• Delivery is typically 1-3 business days after your order is completed.
• Delivery fees are shown at checkout or confirmed by invoice for custom orders.

 Canada-wide Shipping 

We ship across Canada using trusted carriers with tracked shipping options.

• Shipping timelines are typically 2-7 business days after your order is completed (varies by province/territory and carrier).
• Shipping costs are calculated at checkout (or confirmed by invoice for custom orders).
• Free shipping (Canada): available on eligible orders over $500 CAD (before taxes, after discounts), unless otherwise stated. 

United States Shipping

We ship to the USA using trusted carriers with tracked shipping.

• Shipping timelines are typically 3-7 business days after your order is completed (timelines may vary by state and carrier).
• Shipping costs are calculated at checkout (or confirmed by invoice for custom orders). 
• Customers are responsible for any duties, taxes, or import fees that may apply.

Caribbean Shipping 

We offer shipping to the Caribbean for select destinations using tracked shipping.

• Shipping timelines vary by destination and carrier and may take 7-21+ business days after your order is completed.
• Customers are responsible for any customs duties, taxes, or import fees charged by destination country.
• Shipping costs are calculated at checkout where available, or confirmed by invoice for custom orders.

Shipping Confirmation & Tracking

If tracking is available for your shipment, you'll receive tracking details once your order ships. some services/destinations may have limited tracking.

Address Accuracy

Please double-check your shipping address at checkout. If an order is returned due to an incorrect or incomplete address, the customer is responsible for any reshipping costs.

Shipping Delays

Carrier delays can happen due to weather, customs processing, peak seasons, or other factors outside our control. We'll always do our best to help, but shipping timelines are estimates and not guaranteed.

Damaged or Lost Packages

If your package arrives damaged or goes missing in transit, contact us within:

• 48 hours of delivery (for damage), or
• as soon as you suspect an issue (for lost shipments).

Include your order number and photos (if damaged). We'll work with the carrier to resolve the issue and offer a replacement or solution where possible. 

Contact

Questions about shipping, timelines, or rush options?

Email: info@icandygfx.com